Arc Hub Firmware Update

Arc Hub Firmware Update

This article is always evolving and being updated when our product is being developed. Be sure to keep track of this article so you'll stay updated with the last version of it!

Arc Hub Firmware Update RHC V1.51

A new firmware update for Arc Hub is now available for download. RHC V1.51 fixes some bugs and glitches that can occur when plugging into the HDMI & MDP on the Arc Hub. Additionally, this update allocates more power to the USB 3.0 ports to allow for iPads to be charged in (iPad Pro 12" not compatible).

Download Update

Note: This update can only be installed on a computer running Windows OS.

For MacOS users we suggest two methods to install Windows: 

You can download a free copy of Windows 10 by clicking here. Please choose the 64 bit option when prompted. 

Please note that this is not an all around fix. Certain factors such as your connected peripherals, computer setup, and OS all have the possibility of conflicting with Arc Hub's chipset. Please refer to our other steps on the support page, such as resetting NVRAM or SMC or switching to higher quality peripherals, before proceeding with the update.

Instructions

Please follow these instructions carefully, otherwise you may end up bricking your Arc Hub.

1. Open RHC.exe (or .rar) file. 

If you encounter any issues when opening the file, we suggest temporarily turning off any anti virus software.

2. Click the stop button (grey square). 
 3. Next, click the "C"button. 
4. Clicking the "C" will bring up a menu box. 

Please select the checkbox "Update Flash". Then in that same section, find the row "Level 0". Click the box with the three dots. This will bring up a file browser. Find the file: RTS5411_POWER7_PI760_
Charging_EN_20170814.bin 
(This can be found in the .exe file you unzipped).
Once the file has been selected, click "Save". 

5. Connect the Arc Hub to the computer. 

Upon plugging in, the update will start to download into the Arc Hub's chipset. Once the firmware has been updated, the ring on the screen will turn green to indicate that the update has been successfully applied. 

Do not unplug until the green light is shown, otherwise you may end up bricking your Arc Hub if it is unplugged too early.

We suggest waiting a minute or two after the green light to ensure your Arc Hub does not brick itself.
6. You can now unplug the Arc Hub and close down the program. 

7. Lastly, we recommend resetting your computer's SMC and NVRAM (for Mac computers).

We recommend resetting SMC & NVRAM in order to clear out any conflicts your operating system may have with the update. For instructions on how to do this, click here.

This article is always evolving and being updated when our product is being developed. Be sure to keep track of this article so you'll stay updated with the last version of it!