If you have not received your order, please contact the courier shipping out your order (i.e. UPS, Aramex, FedEx, etc.) This is the most effective method for locating an order that is delayed.
**For those shipping with HK Post, please contact your country's post office (i.e. USPS, Canada Post, etc). as HK Post hands off shipments to your local post office for delivery.**
If your order is stuck in customs, it can mean a few things:
If none of these scenarios apply or if you still have not received your shipment after calling the courier, please contact our support team and they will gladly assist.