No Signal/Screen Flicker When Connecting to External Monitor

No Signal/Screen Flicker When Connecting to External Monitor

This article is always evolving and being updated when our product is being developed. Be sure to keep track of this article so you'll stay updated with the last version of it!

Introduction

No signal or screen flickering can be the result of two things:

  1. There is a conflict between the Arc Hub's firmware and your computer.

Or

  1. The cable that is being used is not of higher quality.

For #1, this can be resolved by simply resetting your computers NVRAM & SMC. We've made an article that tells you how to do that exactly. It can be found here

For #2, we found in our testing that higher quality cables that are used with Arc Hub results in a consistent signal to an external monitor. We recommend switching to a Belkin or Startech brand of cable to use with your Arc Hub to avoid any issues with no signal and/or screen flickering.

This article is always evolving and being updated when our product is being developed. Be sure to keep track of this article so you'll stay updated with the last version of it!